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Privacy Policy

Truly Tempting Chocolate is dedicated to preserving the privacy of all our visitors to our website www.trulytemptingchocolate.co.uk

Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Please note we do not store credit card details nor do we share customer details with any third parties.

Information that we collect from you

When you visit, register or order products or services on www.trulytemptingchocolate.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may collect the following data about you to help us improve our service to you:

  • Information that you provide in the forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to any service which we provide, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion, and when you report a problem with our Website.
  • If you contact us, we may keep a record of that correspondence to further improve your service from us.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders.
  • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access on our Website.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested.

We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.

If you have consented, we might also use your information to let you know via email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know and we will remove you from our mailing list.

IP addresses and cookies

An Internet Protocol (IP) address is a set of numbers, which is assigned to your computer during a browsing session. It is automatically logged by our servers and used to collect traffic data about visitors to our Website. We do not use your IP address to identify you personally.

Our Website uses cookies to distinguish you from other users of our Website and to keep track of your visits. This helps us to provide you with the very best experience when you browse our Website and to make improvements.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Changes to our privacy policy

We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on our website.

Where we store your personal information

We use a trusted third party payment processing service to process your payment to us and we do not store your credit/debit card information.

With respect to your personal information that we do store, such as your name, address, email address, telephone number, age, occupation, and style preferences, we follow strict security procedures in the storage and disclosure of personal information to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server.

MARKETING AND COMMUNICATIONS

You will have the opportunity to subscribe to certain areas of the Website. For instance you may wish to receive our newsletter or other marketing information (by E-Mail or Direct Mail) or enter competitions. In these circumstances we will ask for additional information, such as your age, occupation, style interests etc. We will also treat this information as “personal information,” as described in this policy. This will help us to target our marketing in a way we feel would be of specific interest to you. We may from time to time send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal information to these third party companies, except as provided in the Disclosure of Your Information section below.

DISCLOSURE OF YOUR INFORMATION

We will only pass on your personal information to third parties if it is an essential part of our transaction with you (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery, or using a third-party payment processor to process your payment for your purchase on our Website).

YOUR RIGHTS- OPTING OUT

You have the right to ask us not to process your personal information for marketing purposes.   If do not wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option ‘To unsubscribe form our emails click here’). Alternatively, please let us know in writing. info@trulytemptingchocolate.co.uk

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check their policies before you submit any personal information to these websites.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@trulytemptingchocolate.co.uk